Integration Framework | How the platform integrates into your ecosystem | Shipium

The team works with you to get all your carriers, rates, and shipping operations information and then sets it up for you in your new Shipium account.

Additional network information is gathered, such as all your origin points (warehouses, stores, etc.) and details like their operating days, carrier cut off times, and so forth.

The team provides guidance on where to get this information and offers templates to make the data gathering process streamlined and easy.

An important step in migrating from Logistyx is understanding the specific integration points within your existing systems (WMS, OMS, etc) that will make Shipium API calls.

Different customers have different workflows and thus might call Shipium at different moments from different systems, therefore our team works with you to identify integration points and required data for the integration.

This becomes the integration plan for setting up APIs.

Shipium’s dedicated team will support your assigned resource

Engagements include sharing of API documentation, walking your technical resources through how the APIs work, and helping with data requirements

The team makes itself available for immediate correspondence so your technical resources are never waiting on Shipium for an answer

Joint QBRs: Customers hold quarterly business reviews to understand performance and cost saving metrics, and provide us with feedback.

Trusted Advisor: Most customers begin to look to Shipium as a trusted advisor on other initiatives based on their success to date.

Enterprise SLAs: We keep our promises with customer support.